SMS Program

Jupley is managed by text message. This page describes the program, how people opt in, and how to stop.

Program description

Customers who sign up at Jupley and agree to receive texts get service messages about the home services they set up: a welcome message, reminders the day before a visit, a notice when a visit is done, notices about payment problems, confirmation questions when they ask us to change something, and replies to their questions.

Separately, the first step of signup sends a single one-time verification code by text. You type your mobile number and tap "Text me a code"; that one text ("Your Jupley code is 123456. It expires in 10 minutes.") is sent because you requested it, and it is the only message sent before you decide about ongoing texts. The two are described below.

Step 1: one-time verification code

Under the number field and the "Text me a code" button, the page says: "Tapping 'Text me a code' sends one text with a verification code, and nothing else. Message and data rates may apply. Ongoing texts from Jupley are optional; you choose at the last step." Tapping the button is the request for that one text. No other message follows unless you opt in at the last step.

Last step: how you opt in to ongoing texts

At the last step of signup, after your number is verified and your services are set up, you are shown a checkbox with this text:

I agree to receive recurring text messages from Jupley at my mobile number about my home services, and I have read and accept the Privacy Policy and Terms of Service. Consent isn't a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help.

You must check the box and press "Finish and text me" to opt in. If you leave it unchecked, you can still use Jupley on the website and we do not text you.

The signup page is at /signup. The consent step is the last step, and a read-only copy of it is at /sms/opt-in. This is what it looks like:

Message frequency and rates

• Message frequency varies with your services and requests. A typical customer with one weekly service receives a few messages a week.
• Message and data rates may apply.

How to opt out or get help

• Reply STOP to any message to opt out. You will receive one confirmation and no further texts. Reply START to opt back in.
• Reply HELP for help, or email support@jupley.com.

Sample messages

• Verification code (step 1, one time): "Your Jupley code is 123456. It expires in 10 minutes."
• "Hi Sam, this is Jupley, your home assistant. From now on, whatever your home needs, just text me here and I'll take care of it. You asked for Gardening at Home, starting around Mon, Sep 21. I'm lining up your pros and will text you once each visit is confirmed. Reply HELP for help, STOP to opt out."
• "Jupley here. Maria is coming tomorrow in the morning for the gardening. Text me if anything needs to change."
• "I can skip Tuesday's gardening, no charge for that one. Want me to go ahead?"

Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy and Terms of Service.