Privacy Policy

Jupley helps homeowners set up and manage recurring home services, mostly by text message. This policy explains what we collect, how we use it, and the choices you have.

What we collect

• Account details: your name, mobile phone number, and email address if you provide one.
• Home details: the address of each home you add, and any access notes you choose to give us (for example a gate code) so providers can do the work.
• Service details: which services you subscribe to, how often, your time preferences, and the history of visits, skips, and pauses.
• Messages: the text messages you exchange with Jupley, so we can act on your requests and keep a record of what was agreed.
• Payment details: handled by Stripe. We store only a reference to your saved card, its brand, and last four digits. We never see or store full card numbers.
• Technical data: basic logs such as timestamps and message delivery status.

How we use it

• To schedule, remind you about, and bill for the services you asked for.
• To respond to your text messages, including with automated assistance. A person at Jupley can read the conversation and step in.
• To share your address and access notes with the provider assigned to your visit, and nothing more than they need to do the job.
• To keep records required for billing and disputes.

Text messaging

When you sign up, you choose whether to receive text messages from Jupley. If you agree, we send service messages such as a welcome text, visit reminders, completion notices, payment problems, and replies to your questions. Message frequency varies with your services. Message and data rates may apply. You can opt out at any time by replying STOP, and get help by replying HELP.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Who we share it with

• Service providers who perform the visits, limited to what they need for the job.
• Vendors that run our systems: Stripe for payments, Twilio for text messaging, and our hosting and database providers.
• Authorities when the law requires it.

We do not sell your personal information.

How long we keep it

We keep your account, service history, and message records while your account is active and for as long as needed for billing, disputes, and legal obligations. You can ask us to delete your account at any time.

Your choices

• Reply STOP to any text to stop receiving messages. You can still manage your services on the website.
• Update your name, homes, and services on the website or by texting us.
• Email support@jupley.com to access, correct, or delete your information.

Children

Jupley is for adults arranging services for their homes. We do not knowingly collect information from anyone under 18.

Changes

If we change this policy in a meaningful way, we will post the new version here and update the date at the top.

Contact

Questions about privacy: support@jupley.com.