Privacy Policy

Jupley helps homeowners set up and manage recurring home services, mostly by text message. This policy explains what we collect, how we use it, and the choices you have.

SMS summary. If you opt in to texts, we use your mobile number and consent only to send Jupley service messages. We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. Details in the sections below.

What we collect

• Account details: your name, mobile phone number, and email address if you provide one.
• Home details: the address of each home you add, and any access notes you choose to give us (for example a gate code) so providers can do the work.
• Service details: which services you subscribe to, how often, your time preferences, and the history of visits, skips, and pauses.
• Messages: the text messages you exchange with Jupley, so we can act on your requests and keep a record of what was agreed.
• Payment details: handled by Stripe. We store only a reference to your saved card, its brand, and last four digits. We never see or store full card numbers.
• Technical data: basic logs such as timestamps and message delivery status.

How we use it

• To schedule, remind you about, and bill for the services you asked for.
• To respond to your text messages. We use automated systems, including AI, to read your messages and reply to them. A person at Jupley can read the conversation and step in at any time.
• To share your address and access notes with the provider assigned to your visit, and nothing more than they need to do the job.
• To keep records required for billing and disputes.

Text messaging (SMS)

How we use your data for messaging: your mobile number is used to deliver the messages below; your name, home, and service details are used to personalize them; and the messages you send us are used to act on your requests. This is transactional messaging only. We never use your number or messages for marketing.

When you sign up, you choose whether to receive text messages from Jupley. If you agree, we send service messages such as a welcome text, visit reminders, completion notices, payment problems, and replies to your questions. Message frequency varies with your services. Message and data rates may apply. You can opt out at any time by replying STOP, and get help by replying HELP or emailing support@jupley.com.

Mobile information and messaging consent

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Your phone number and your consent to receive texts are used only to deliver the Jupley service messages described above. We do not sell, rent, or share them for marketing.

Who we share it with

The provider doing your visit gets what they need for the job: your address, access notes and the service details. Companies that run parts of our service for us (payments, text messaging, email, hosting and AI) process only the data they need to do that work for us, and the AI providers do not use your data to train their models.

We do not sell your personal information, and we do not share your mobile number or messaging consent with anyone for marketing.

We share information with authorities only when the law requires it.

How we protect it

• Data is stored in access-controlled databases hosted by reputable cloud providers, encrypted in transit and at rest.
• Card details never touch our systems; Stripe handles them under PCI DSS.
• Access inside Jupley is limited to the people who need it to run the service, and every automated action on your account is logged.
• Text messages are delivered through Twilio. We verify that inbound webhooks really come from Twilio before acting on them.
• If we ever have a breach affecting your data, we will tell you and the relevant authorities as the law requires.

How long we keep it

We keep your account, service history, and message records while your account is active and for as long as needed for billing, disputes, and legal obligations. You can ask us to delete your account at any time.

Your choices

• Reply STOP to any text to stop receiving messages. You can still manage your services on the website.
• Update your name, homes, and services on the website or by texting us.
• Email support@jupley.com to access, correct, or delete your information.

Children

Jupley is for adults arranging services for their homes. We do not knowingly collect information from anyone under 18.

Changes

If we change this policy in a meaningful way, we will post the new version here and update the date at the top.

Contact

Questions about privacy: support@jupley.com.